Huawei eSpace iTools solution helps develop government-oriented applications that feature security, mobility, and collaboration based on collaborative office, information security, contact center, and unified communications platforms.

eSpace iTools solution

Government Hotline

The government hotline functions as an efficient communication bridge between the government and the public. It allows the public to obtain information and help from the government by voice, SMS message, MMS message, and email.

Online Government Affair Hall

The online government affair hall allows citizens and enterprises to obtain the latest government information online and handle business.

Mobile government affair

Mobile government affair provides a secure and effective mobile office mode for mobile terminal users. Users can approve documents, join conferences, log in to portals, and query information on mobile terminals.

Intranet Office Portal

Unified portal is a government internal information portal that achieves high efficiency by means of customization. It integrates multiple services into one system.

Internal Training

Internal trainings allow employees to learn knowledge and skills and take examinations online.

Document Management

The document management system is an efficient and secure management system that enhances the sanctions of approval and coordination management policies.

Case Studies(1): Bengali stage-2 eGovernment

Huawei provides Bangladesh with an integrated eGovernment solution using its UC, government OA, and information security products and solutions, covering seven cities and more than 100 branches throughout Bangladesh. This solution provides the Bangladesh government with highly secure and efficient collaborative offices while greatly improving the government's working efficiency.

Case Studies(2): Shenzhen Municipal Government hotline

Shenzhen's Municipal Government processed 523,881 citizen requests in 2007. With the help of Huawei's solution the city's government was able to open its first 12345 civilian hotline reporting a record-breaking 1,073,964 events, an increase of over 50%. 80% of these requests were directly handled over the hotline and 85% of those incoming calls were answered within 15 seconds.