ACD del Centro de contacto de Huawei - eSpace 2990
El eSpace U2990 de Huawei es una plataforma ACD específicamente diseñada para centros de contacto para empresas grandes de alta gama. Cumple totalmente con la arquitectura orientada a IMS/NGN. La plataforma integrada de acceso por banda angosta y banda ancha reduce los desafíos de integración del centro de contacto, el plazo de comercialización y el costo por puerto.
Adopta una plataforma de software y hardware carrier grade de avanzada para garantizar la alta disponibilidad y la confiabilidad de la solución del centro de contacto.
Puede proporcionar una alta densidad de puertos de 720 recursos de voz por tarjeta y se puede escalar hasta un máximo de 50 000 recursos de voz. Satisface los requerimientos de grandes centros de contacto de alta gama.
- High reliability and capacity: Equipment core components adopt 1+1 redundancy backup and load balance mechanism to ensure reliability. System capacity can be reached to 7200 agent in one frame. So the capacity is very high, and one frame can meet many customer requirements.
- Video capacity: Video call can give a new experience for customer, and video will be a new media for contact center. It also will be a trend. U2990 supports 3G video and web video ability; supports video record and video quality control function.
- IMS based architectures: Application, call manager, and PSTN gateway can be deployed centrally or distributed. So equipment network deployment will be very easy and flexible.
| Item
|
Specifications
|
| Number of narrowband resource channels used for announcement playing, digit collecting, voice recording, etc
|
50000
|
| Number of broadband resource channels used for announcement playing, digit collecting, voice recording, etc
|
50000
|
| Maximum number of external trunks
|
100000
|
| Number of broadband resource channels for video playing
|
11760（CIF, 120channel/borad)
35280（QCIF, 360channel/borad)
|
| Number of agents
|
50000
|
| Maximum business hour call attempt (BHCA) value
|
12000k
|
| Availability
|
99.999%
|
| Cabinet type
|
N68E-22 cabinet (complying with IEC297 standards)
|
| Dimensions (H x W x D)
|
2200 mm x 600 mm x 800 mm
|
| Available space inside the cabinet
|
46 U
|
| Maximum cabinet weight
|
355kg
|
