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ACD del Centro de contacto de Huawei - eSpace UAP3300

La plataforma de acceso universal UAP3300 de Huawei es una plataforma ACD específicamente diseñada para soluciones de centros de contacto pequeños y medianos (SME). Las características de alta integración y de diseño altamente compacto de la plataforma minimizan los desafíos de integración del centro de contacto, el plazo de comercialización y el costo por puerto.
Adopta una plataforma de software y hardware carrier grade de avanzada para garantizar la alta disponibilidad y la confiabilidad de la solución del centro de contacto.
Ofrece una alta densidad de puertos de 240 agentes con grabación total. Es adecuada para los requerimientos de centros de contacto pequeños y medianos.

eSpace UAP3300

  • eSpace UAP3300

Key Features and Benefits

    Powerful function

  • Multiple protocols: Support SS7, PRI, R2, SIP. Support PSTN, NGN, IMS, 3G network connection.
  • Multiple media resources: Voice announcement; voice conference record; TTS/ASR; fax, and outbound call detection. Customer does not need to buy additional equipment to support fax and voice record.

  • High reliability

    UAP3300 Main Control Board adopts hot-standby mode. Media resource board and E1 board adopt load balance mode. Each board failure does not affect system service reliability.



    Green Solution

    UAP3300 is high density equipment. It is 6U height. So this small equipment supports a big capacity, but the equipment room occupation is small; power consumption is small. It is a green and environment protection equipment.



    Easy Installation

    System provides a GUI configuration tool. This is guide based configuration tool. 6 Steps can finish equipment installation and configuration. Engineers without professional knowledge also can do this job.



    Flexible network

  • UAP3300 supports centralized networking. All the equipments can be deployed at a central site. Agent can be deployed at the same place with equipment or deployed at a remote branch.
  • UAP3300 also supports distributed network. It can be deployed at remote branch as a PSTN gateway (like Branch 2 in the below picture). It also can be deployed at remote branch and provides local voice announcement and voice conference function (like branch 3 in the below picture). At this scenario, the communication between branch and HQ will be only signaling data, media stream communication will not occupy WAN bandwidth.

Item Specifications
Number of Agents (With embedded voice record) 240
Number of IVR Channel 240
Number of PSTN Trunk 240
Availability 99.999%
Dimensions (H x W x D) 264mm×436mm×420mm
Power consumption 430W
Maximum cabinet weight 25kg