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  • Contact Center Software Platform

    With this series of highly reliable platforms supporting video agent, web agent and cloud agent, enterprises can reap the benefit of improved QoS through the eSpace contact center solution and gain customer trust and confidence. Produits affichés

    • Huawei Contact Center IVR Platform

      Interactive Voice Response systems have become an integral part of contact centers due to their compelling value proposition of 24/7 availability and automation of routine transactions at low cost.

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    • Huawei Contact Center CTI Platform

      Huawei’s CTI platform is a core component of the eSpace Contact Center solution. It is a tightly integrated suite of components working seamlessly to offer skill based and intelligent routing policies leading to a superior customer experien…

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    • Huawei Contact Center Management & Operation Tools

      It is a challenge for contact center managers to get the system run state easily and fast, respond quickly to unexpected situations, keeping the service satisfaction rate in high level.

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    • Huawei Contact Center Outbound Platform

      Incoming call is the main service mode of traditional contact center. Incoming call services include business consulting, complaint & proposal, business acceptance and other universal services. With the development of contact center, it is …

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  • Automatic Call Distributor

    Adopting industry-leading software and hardware design, this call distributor features powerful media resource functions and flexible networking capability. It supports broadband/narrowband access, and by interconnecting with platform software, delivers manual/automatic call distribution. Produits affichés

    • Huawei Contact Center ACD –eSpace U2980

      Huawei eSpace U2980 is an “ALL-IN-ONE” ACD platform specifically designed for high-end large enterprise contact centers. Highly compact with IMS/NGN oriented architecture, and integrated narrowband & broadband access platform reduces the co…

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    • Huawei Contact Center ACD –eSpace U2990

      Huawei eSpace U2990 is an ACD platform specifically designed for high-end large enterprise contact centers. Highly comply with IMS/NGN oriented architecture, and integrated narrowband & broadband access platform reduces the contact centre i…

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    • Huawei Contact Center ACD –eSpace UAP3300

      Huawei UAP3300 (Universal Access Platform) is an ACD platform specifically designed for small and medium (SME) Contact Centre solutions. Highly compact and integrated platform reduces the contact centre integration challenges, time-to-marke…

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