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Huawei Contact Center ACD –eSpace UAP3300

Huawei UAP3300 (Universal Access Platform) is an ACD platform specifically designed for small and medium (SME) Contact Centre solutions. Highly compact and integrated platform reduces the contact centre integration challenges, time-to-market and cost per port. It adopts advanced carrier grade hardware and software platform to ensure high availability and reliability of Contact Centre solution. It can provide high port density of 240 Agents with full recording. It is a perfect fit for SME contact centre requirements.


Key Features and Benefits

Powerful Function

Multiple protocols: Support SS7, PRI, R2, SIP. Support PSTN, NGN, IMS, 3G network connection.


Multiple media resources: Voice announcement; voice conference record; TTS/ASR; fax, and outbound call detection. Customer does not need to buy additional equipment to support fax and voice record.



High Reliability

UAP3300 Main Control Board adopts hot-standby mode. Media resource board and E1 board adopt load balance mode. Each board failure does not affect system service reliability.


Once UAP3300 loses the connection to CTI system, UAP3300 can provide local routing function to ensure service reliability.



Green Solution

UAP3300 is high density equipment. It is 6U height. So this small equipment supports a big capacity, but the equipment room occupation is small; power consumption is small. It is a green and environment protection equipment.



Easy Installation

System provides a GUI configuration tool. This is guide based configuration tool. 6 Steps can finish equipment installation and configuration. Engineers without professional knowledge also can do this job.



Flexible Network

UAP3300 supports centralized networking. All the equipments can be deployed at a central site. Agent can be deployed at the same place with equipment or deployed at a remote branch.


UAP3300 also supports distributed network. It can be deployed at remote branch as a PSTN gateway (like Branch 2 in the below picture). It also can be deployed at remote branch and provides local voice announcement and voice conference function (like branch 3 in the below picture). At this scenario, the communication between branch and HQ will be only signaling data, media stream communication will not occupy WAN bandwidth.


Item Specifications
Number of Agents (With embedded voice record) 240
Number of IVR Channel 240
Number of PSTN Trunk 240
Availability 99.999%
Dimensions (H x W x D) 264mm×436mm×420mm
Power consumption 430W
Maximum cabinet weight 25kg
Agent telephone eSpace 7800 series IP Phone
eSpace iAgent Softphone
Huawei IAD 102H, 104H, 132E