Unit 2: Service Provisioning and Routine Maintenance


    Materials

    Service_Provisioning_and_Routine_Maintenance

    Course Overview
    This course introduces the process of service provisioning and routine maintenance.
    Objectives

    After completing this course, you will be able to understand:

    •  Service provisioning process

    •  Routine maintenance

    Duration

    1 hour

    Required Skills

    •  Basic IT skills

    •  Basic network skills

    •  Cloud computing basics

    •  Desktop cloud basics

    Contents

    •  Maintenance Introduction
    •  Template Creation
    •  Desktop Provisioning
    •  Alarm Monitoring
    •  Health Check and Log Collection
    •  Troubleshooting