Anhui USTC iFLYTEK Co., Ltd.
iFLYTEK is the largest provider of speech technology and the only listed company in the Chinese speech technology industry. By leveraging years of accumulated experience from their respective industries, iFLYTEK and Huawei closely and comprehensively cooperate with each other in multiple fields, such as telecom platform construction and intelligent terminal research. This cooperation constantly drives the development and innovation of the speech technology industry and at the same time lays a solid foundation for future win-win situations.
iFLYTEK InterPhonic TTS and InterReco/IMS ASR have passed Huawei Contact Center Interoperability Certification; These terminals are included on the Huawei Contact Center Interoperability Product List and are provided to global customers and partners.
Intelligent Speech Solution for Huawei eSpace Contact Center
Intelligent Speech Navigation Solution: in addition to the interactive voice response (IVR) system used for contact centers, Huawei eSpace Contact Center uses iFLYTEK's industry-leading speech recognition technology to construct a more intelligent, user-friendly, and efficient IVR system and achieve flattened menus on the IVR system. The intelligent speech technology helps users better use the IVR on the intelligent IVR user interface.
Text to Speech (TTS) Solution: through intelligent speech technology, the IVR system can automatically transfer texts to clear, fluent, and natural speech, thereby providing timely, massive, dynamic, and personalized voice services.
With TTS technology, the IVR system plays clear and friendly voice messages that help enhance user experience. In addition, the IVR system frees agents from repetitive and heavy work, improving their work efficiency and reducing enterprises' operating costs.
The Huawei Intelligent Speech solution has been seamlessly integrated with iFLYTEK's InterPhonic TTS and InterReco/IMS ASR and enables speech recognition and automatic voice announcement services in Chinese and English, thereby greatly streamlining work processes and improving operating efficiency of contact centers. At present, the intelligent speech solution has been widely used in a large number of offices worldwide.