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Contact Center

  • Contact Center Applications

    With this series of highly reliable platforms supporting video agent, web agent and cloud agent, enterprises can reap the benefit of improved QoS through the eSpace contact center solution and gain customer trust and confidence. Show Products

    • Contacts Routing Server

      Intelligent routing platform is the core component in Huawei contact center solution. It supports unified routing for multimedia channels. Users can use voice call, video call, email, website, fax, and social media connecting to contact cen…

    • Automated Experience Portal

      Automated experience portal is an Interactive Voice Portal. It can provide 7*24 hours service without agent. Through integration with application system, many incoming calls can be handled by IVR. This can reduce agent workload and agent am…

    • Internet Contact Service

      Along with Internet development, customer will not just satisfy simple voice service. Customer hopes using Internet connecting to enterprise. Huawei system can help enterprise to build an online contact center. When users are inviting ente…

    • Proactive Outbound Platform

      Traditional contact center is only in charge of inbound calls. Contact center is used for service consultation or complaints. Along with contact center development, contact center is the bridge between customer and enterprise. Contact cente…

    • Performance Optimization Management

      For contact center operation and management, how to let supervisor knows contact center status quickly and rapidly is very important. This can let supervisor making rapid response for sudden situation. Huawei provides full series managemen…

    • Business Intelligent Report

      Statistic report is essential for contact center operation. Administrator can know contact center operation data and operation quality. Huawei provides BIR report tool, and abundant basic report. System also open data dictionary which can b…

  • Automatic Call Distributor

    Adopting industry-leading software and hardware design, this call distributor features powerful media resource functions and flexible networking capability. It supports broadband/narrowband access, and by interconnecting with platform software, delivers manual/automatic call distribution. Show Products

    • Huawei Contact Center ACD –eSpace U2990

      eSpace U2990 is a large ACD in Huawei contact center. It is suitable for project more than 1000 agents. Using U2990, equipment room space and power consumption can be saved.

    • Huawei Contact Center ACD –eSpace U2980

      eSpace U2980 is used for middle and large size contact center. It is a PSTN gateway and media resource platform. Big capacity and high reliability design can meet middle and large contact center needs.

    • Huawei Contact Center ACD –eSpace UAP3300

      eSpace UAP3300 is used for small and middle size contact center. It is a PSTN gateway, media resource platform and call control center. Through connecting to Contacts Routing Server, it can provide agent service and IVR service.

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