Internet Contact Service - Huawei Products
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Internet Contact Service

Along with Internet development, customer will not just satisfy simple voice service. Customer hopes using Internet connecting to enterprise. Huawei system can help enterprise to build an online contact center. When users are inviting enterprise website, users can do web chat, voice call over internet, desktop collaboration with agent. People also can use Twitter to connect to enterprise. These new media channels will give customer a new experience.

Uniform multimedia platform

  • Support fax, email, website, social media connection
  • Support single agent desktop. Agent can handle multimedia channels in one uniform portal.

Web contact center

  • People can do web chat; file transfer; voice call; video call with agent on Internet.
  • User can choose different service link, and different service link will have different agent group.
  • Using Huawei collaboration product, agent can see customer’s desktop. So agent can help customer solving problems rapidly.

Social Media Connection

  • Social media is very popular. Enterprise should hear voice from social media and make rapid response. This can maintain a good marketing image.
  • Huawei system not only can receive @message, comment message, and private message from customer. System also can create search campaign based on key word. So system can take care customer actively.